DOES MY JEWELLERS DISTRICT JEWELRY COME WITH A WARRANTY?
Jewellers District was founded on the premise that jewelry is forever. That’s why at Jewellers District we offer our special Jewellers District 3-year Craftsmanship Warranty to all Jewellers District customers on all our products.
WHAT DOES Jewellers District CRAFTSMANSHIP WARRANTY ENTAIL?
The basics covered by the Craftsmanship Warranty extends to all fine jewelry, including but not limited to Jewellers District engagement rings. The Craftsmanship Warranty covers all defects incurred during the craftsmanship process, i.e. craftsmanship defects. In order to be considered a craftsmanship defect, our jewellers must assess that in fact, this defect was a result of craftsmanship and not of normal wear and tear for example.
The Craftsmanship Warranty is a 3-year coverage on all Jewellers District jewelry. If the damage to your jewelry is due to a craftsmanship defect, Jewellers District will repair or replace the parts in question free of charge. In some circumstances, you will have to pay a fee. In exceptional circumstances only will Jewellers District replace the entire item free of charge.
Please note that our Craftsmanship Warranty is not available on Jewellers District jewels that have been altered by companies other than Jewellers District.
ARE THERE ANY OTHER SERVICES INCLUDED IN THE CRAFTSMANSHIP WARRANTY?
To make sure our engagement rings are perfectly comfortable for you to wear every day, we offer a free* first resize on your Jewellers District Engagement Ring.
*Learn more about our Resize policy here.
WHAT ABOUT CENTER STONES?
Center stones or diamonds are not subject to the 3-year warranty. We encourage our customers to get their jewelry insured by their personal insurance. If a center stone is loose, Jewellers District customers can mail their jewelry in for a complimentary check-up. The warranty does not cover the loss of a center stone. In the case of a loss, Jewellers District customers are invited to contact their personal insurance.
WHAT ARE THE CONDITIONS I MUST MEET TO BENEFIT FROM THE CRAFTSMANSHIP WARRANTY?
The Craftsmanship Warranty is available only to the individual who directly purchased the jewelry from Jewellers District. To benefit from the warranty and the services it provides, Jewellers District requires: (i) a proof of purchase; (ii) that all prior services on your jewelry have been done at Jewellers District. Maintenance, repair, upgrading, sizing, or other services performed by an individual or company other than Jewellers District after your purchase from Jewellers District will void the Craftsmanship Warranty.
